1. What are your service hours?

2. What do you service?

3. Will you come to my business or home?
    
4. What are your service guarantees?
    
5. Do you fix computers with "used" parts?
    
6. Do you have any used computers or laptops for sale?
    
7. Do you rent computers, laptops or projectors?
    
8. How do I get priority service?
    
9. What are the advantages of a service contract?
    
10. What are your qualifications/certifications?
     
11. How do I place a service call?
     
12. Can you fix my fax or copy machine?
     
13. Do you sell software?
     
14. What's the difference between buying a "clone" or a "brand name - compatible" computer?
     

Links to Technical Support Sites
 

1. What are your service hours?

Our normal business hours are 8:00 am to 5:00 pm. Monday through Friday. We have technicians and network specialists available to assist you if you call or visit our office during these hours.

We also provide extended hours on a contract or pre-arranged basis. Call or e-mail us for additional information. csc@csctexas.com

2. What do you service?

Our technicians are highly trained and experienced in fixing and upgrading computers and printers from many manufacturers.

We are also experienced and skillful at configuring, troubleshooting and maintaining local and wide area networks (LAN/WAN). From operating system configuration to cabling, we can keep your network working smoothly.

3. Will you come to my business or home?

Yes. We perform 70% of our service work at our clients' locations. A service call can be scheduled by phone, e-mail or fax.

Our on-site service charges are $75/hour time out to time back. Service contracts are also available which cover labor.

4. What are your service guarantees?

If we replace a part, the part is covered under our warranty for one year. Labor is not warrantied, but if we service your equipment and you experience the same problem, call us immediately to allow us to further troubleshoot your system at no further charge.

5. Do you fix computers with "used" parts?

Depending on the age of your computer or printer, the only parts that may be available are rebuilt/refurbished by the manufacturer. We will tell you if that is the only available solution. Otherwise, we do not use any "used" parts is computer or printer repair or upgrades.

6. Do you have any used computers or laptops for sale?

No. We do not resell used equipment because it is very hard to warranty such equipment. We do not want to be responsible for selling a used system and it fail to operate correctly. We like to make our customers happy.

7. Do you rent computers, laptops or projectors?

We do rent desktop computers only. Laptops and projectors are high-priced items and being a locally owned and operated business we cannot have equipment waiting around to be rented occasionally.

8. How do I get priority service?

Although all service is a priority for us, we sometimes need to complete work in a certain order. First, we service warranty and contract customers. Second, we address all pending "on-site" service calls. Then we service carry-in equipment. In all cases, customers who have purchased equipment from CSC or have a service contract arrangement will be given priority service. Networking or servers or any equipment or software which is "mission critical" to a business operation will always be top priority regardless of when they are reported. Our goal is to provide a solution to your problem as soon as possible even meaning providing a rental or loaner if parts are not available or a problem requires escalated research.

9. What are the advantages of a service contract?

Several different types of service agreements are offered. From traditional labor contracts . . . to prepaid blocks of time . . . to retainer contracts:

Priority service and guaranteed response times ensure you get the best service consideration

Free unlimited phone support gives you access to our entire technical support staff to help you solve hardware, operating system and application software problems

10. What are your qualifications/certifications?

We are a warranty service center for Epson and Okidata. All technicians achieve the A+ Certification as well as maintain current training certifications on computers and printers. We are certified on HP, Epson, Okidata, Microsoft, and Novell to name a few.

Our advanced certifications include:

11. How do I place a service call?

For your convenience, you may place a service call by any one of the following methods:

Call us by phone: local (830 area code) 257-4800; toll free 800-460-4816

Send us a e-mail: cschelp@csctexas.com

Send us a fax: 830-257-4825

12. Can you fix my fax or copy machine?

No. Please try calling a "business machines" company.

13. Do you sell software?

Yes. We normally stock operating system upgrades and antivirus software. Any other software we normally have to order and will take 2-3 days to arrive. Express shipping options are also available.

14. What's the difference between buying a "clone" or a "brand name" computer?

A "clone" is a industry-standard IBM-compatible computer system. A "compatible" is a computer which is of proprietary design and has some non industry-standard components.

Clone (or white-box) manufacturers continue to support the industry standard design specifications which assume that their computer will work with components from other manufacturers in both fit and function.

Compatible (some brand name) manufacturers deliberately create hardware differences in the design of their computers. As a result, the consumer must often return to them or their authorized agents for repairs and upgrades.

The degree of independence the consumer can exercise regarding upgrades and repair is proportionate to the degree of independence the manufacturer has exercised in his hardware design.

Most of the systems manufactured by IBM, Compaq, Packard Bell, Acer, Micron, NEC, Sony, Gateway, Dell, Hewlett-Packard, and other recognizable brands, fall into the "compatible" category. Legitimate manufacturers whose names you might not recognize, produce FCC and UL approved systems which are considered true "clones". Cottage Industry and Garage assembled clones are usually not FCC or UL approved and are sometimes assembled with inferior parts. Consider these and the following points when deciding on your next computer purchase.

More clones are sold by computer professionals to businesses and individuals for both server and desktop use than any name brand compatible.

Clones and compatibles experience the same average rate of failure and suffer the same effects of sloppy or inspired design and manufacture

Clone and compatible pricing is comparable and dependent upon quality (although replacement parts for compatibles cost SUBSTANTIALLY more!)

Any computer system sold not following FCC regulations is against the law

 Links to Technical Support Sites